Since they kept blowing me off, I finally called in my health insurance to force them to give me my money back. This prompted MMC to send out statements to me requesting payment for the procedures they hadn't billed yet, and when they did so, they credited the higher payment they had extracted from me to a completely different bill. Luckily these two procedures were both in the same year, so it didn't make a big mess of my flexible savings account.
Based on my own research and the experiences of others I spoke with, I chose Murphy Medical and Dr. Brent Davis to do my total hip replacement. It was one of my life's best decisions. Murphy Medical Center is a well oiled machine of efficiency, compassion and professionalism. Each and every person involved in my care couldn't have done their jobs any better. There's a positive vibe that surrounds this facility and carries through to the attitudes of all who are employed there. I never experienced a moment's worth of pain or discomfort from testing, lab and pre-op to my discharge with my shiny, new titanium hip. This hospital has a very good record for infection control (a huge part of my decision) and as a retired health care worker, I am definitely impressed with MMC's procedures in place to assure the safety of its patients.
What I really find appalling about this is that they know full who has excellent insurance coverage and who doesn't, so all they are trying to do is "milk a cash cow."
The medical care offered by the personnel at this location is fine, and the individuals are obviously dedicated to their profession. Nonetheless, I am no longer going to go there unless I get carried in. The reason has to do with their business practices. Never mind that the providers are constantly trying to "upsell" you on unneeded visits to specialists or prolong even minor treatment.
I am done with this place.
I am definitely recommending Murphy Medical Center and would not hesitate a moment to go there for any type of medical need. We are indeed fortunate to have such a stellar facility right here in Cherokee County, NC.
I've been to Murphy Medical Center several times, and without exception I've received excellent care. Everyone I've encountered there, from the ER to the Drs, nurses, CNAs, even the cleaning and cafeteria staff, was professional, friendly, caring and went the extra mile for me and my family.
About three weeks after that I got a phone call from a phone number in Murphy claiming to be Murphy Medical where I was put on hold for about 15 minutes. It sounded like it came from a call center in India, and they were asking me for all kinds of personal information to "verify" my identity. Since it seemed like a scam, I asked why they were calling, and they said my account was "not in good standing." At that point I told them that if MMC really believed that, they could send me another bill or statement, but that I did not trust them to keep accurate books after what I had been through. I then called MMC directly and was told by the supervisor in billing that the call was from a MMC subcontractor. MMC had actually passed on false information that I owed them money, but she admitted that this information had been given to the outsourced collections department in error.
Dr. Brent Davis and his first assistant Maria provided excellent access and communication from my first visit, through my procedure and beyond my hospital discharge. I was amazed at the number of times they both attended to me during my stay at MMC. Physical Therapy at the hospital enabled me to gain strength and confidence for my discharge home and my recovery has been nothing short of astounding. Thank You All for Your Care & Caring.
Right now I am very upset with this hospital... My husband had a heart monitor for 24 hours & we just received the results, which implies he has a situation....this being told to us after a three week wait. And many calls to his health Dr. YES, YOU HEARD ME RIGHT..3 WEEKS BEFORE WE GOT THE RESULTS.
Questionable ethics
Terrible, I've always thought e.r. stood for emergency room, but here however it stands for waiting room. Brought my young child in who was very sick and dehydrated, no one else here, 30 minutes to see triage nurse, 20 more minutes to go back. Finally get a room and over 2 hours before seen by Dr or even checked on by nurse. In the medical world, patient care is supposed to be number one, but the Dr's and nurses here seem to only be here to collect a check. All of these people need to go back and rethink what it means to be a medical caregiver. It bothers me so much because I use to be a caregiver. If you have other options for medical care, I suggest you go there instead.
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The real issue I have is with their billing department. They engage in double billing, insisting on payment from the patient up front, then they turn around and bill the insurance provider, who reimburses at a lower rate. They end up getting paid TWICE for the same procedure. GOOD LUCK getting your money back. The billing department comes up with every excuse in the book not to return the money they admit they owe you.
Murphy Medical Center is a US Hospital based in Murphy, North Carolina. Murphy Medical Center is located at 3990 E. US Hwy. 64 Alt, Murphy, NC 28906, USA.
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